Service Request Ticket

Service Request Information

CONTACT	Name	Endersby, Katie	Date	Jun 03, 2019 01:10 PM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170391 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	9G3Q0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3Q0M2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A5:57

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 03, 2019 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 03, 2019 04:02 PM	Its add-ons that is on the machine. Run a clean on it and also re-set it back to the default settings. Also, run Sophos on it. No add popping up right now, asked her to look out if there is something different.	Add Attachment
Shina Oladiti	Jun 03, 2019 02:53 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jun 03, 2019 02:43 PM	Update inventory please	Add Attachment
Alix Karkanen	Jun 03, 2019 01:10 PM	Katie downloaded a therapy sheet from 'mypdfonline' and is now getting spam pop ups on her computer. She would like someone before 2 or after 4.	Add Attachment