Service Request Ticket - # 72312

Service Request Ticket - # 72312

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Service Request Information

CONTACT	Name	Blouin, Logan	Date	Jun 03, 2019 03:46 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	blouinl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181400 (opens in a new window)	Bldg/Room	WUC 212E
	Service Tag	FN7NQV2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	FN7NQV2	Location	Luanne Carrillo
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	C8:F7:50:81:02:17
	Wireless NIC	3C:F0:11:34:C9:ED

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 12, 2019 03:32 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jun 12, 2019 03:32 PM	Delivered!	Add Attachment
Gino Salazar	Jun 12, 2019 11:04 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Jun 12, 2019 10:54 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jun 12, 2019 10:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Jun 11, 2019 07:59 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jun 07, 2019 11:33 AM	Task reassigned to New Equip. Setup.	Add Attachment
Joe Collinsworth	Jun 06, 2019 12:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Jun 06, 2019 12:01 PM	**This is an email** Hello Joe, This is great news, Wednesday June 12th from 10am-4pm would be a good window of time for our office. Would that work with your schedule? LB	Add Attachment
Robbie Downin	Jun 06, 2019 11:54 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Robbie Downin	Jun 06, 2019 11:54 AM	The email for this was sent to me instead due to the contact missing one, we've fixed that and a new email will need to be sent.	Add Attachment
Joe Collinsworth	Jun 04, 2019 11:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Joe Collinsworth	Jun 04, 2019 11:38 AM	Email sent	Add Attachment
Joe Collinsworth	Jun 04, 2019 11:34 AM	Finished imaging	Add Attachment
Robbie Downin	Jun 04, 2019 08:03 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jun 03, 2019 04:14 PM	Started imaging	Add Attachment
Robbie Downin	Jun 03, 2019 03:46 PM	NEW EQUIP SETUP: Deliver 2 Dell Latitude 7290 12.6-inch ultrabooks and 2 Dell Docks WD15 with 130W Adapter, USB Type C and 2 Dell 24 Monitors 23.8in LED w/ webcam&spkr #P2418HZ to Werner Univ Center 212A New items: W#20181400 W#20181401 (laptops), W#20181402 W#20181403 (docks), W#20181404 W#20181405 (monitors) 1400, 1402, and 1404 go to 212A, 1401 , 1403, and 1405 go to 212E. The computers already in those locations go to 212F later Items will be on inventory counter	Add Attachment