Service Request Ticket

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Service Request Information

CONTACT	Name	ONeill, Sean	Date	Jun 03, 2019 03:51 PM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161110 (opens in a new window)	Bldg/Room	HL 201
	Service Tag		Description	Apple iMac 27-inch 3.5GHz Retina 5K #MNEA2LL/A
	Serial No.	C02TM61DJ1GH	Location	Digital Media Center
	CPU	Intel Core i5(3.5GHz Quad-core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Roxio Toast Titanium v17 UCS2018009107; Adobe CC20** from Student Lab licensing; Apple Pro Apps Bundle for Education(Includes:Final Cut Pro v10.3.2, Logic Pro X v10.3.1, Compressor v4.3.1, Motion v5.3.1, & MainStage v3.3)P0103822 Via JAMF TRANSFERRED from W#20110407;
	Wired NIC	A8:60:B6:38:31:0B
	Wireless NIC	98:9E:63:30:02:C0
	Bluetooth NIC	98:9E:63:30:02:C1

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 07, 2019 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 07, 2019 09:07 AM	The computer is ready for delivery.	Add Attachment
John Rushing	Jun 07, 2019 09:07 AM	I had to delete some old users and reinstalled 10.12. The computer would boot but had restarting issues. It would lockup on restart. I upgraded to 10.14 and the issues was fixed.	Add Attachment
Shina Oladiti	Jun 06, 2019 08:07 AM	Task reassigned to John Rushing.	Add Attachment
Shina Oladiti	Jun 04, 2019 09:58 AM	**This is an email** Any time is a good time. The room doesn't appear to have any reservations today. Both Scott Carter and I have keys for entry. Thanks! -Sean	Add Attachment
Shina Oladiti	Jun 04, 2019 08:36 AM	Left VM.	Add Attachment
Megan Thibeault	Jun 04, 2019 08:28 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jun 04, 2019 08:28 AM	Take Joe please	Add Attachment
Megan Thibeault	Jun 04, 2019 08:27 AM	This is in an open area, please go check it out.	Add Attachment
Shina Oladiti	Jun 03, 2019 04:05 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 03, 2019 04:05 PM	**This is an outgoing email** Hi Sean, I need some additional information regarding service request #72313 Description: 6/3 Mac wont boot up I am checking to know when is a good time to come in and take a look at this issue. Regards, Shina	Add Attachment Public
Shina Oladiti	Jun 03, 2019 04:04 PM	Left VM.	Add Attachment
Shina Oladiti	Jun 03, 2019 04:03 PM	Task reassigned to Shina Oladiti.	Add Attachment
Stephanie Magee	Jun 03, 2019 03:51 PM	**This is an email** Hi! The mac in HL-222 (WOU ID# 20161110) will not boot. After turning it on, the Apple logo appears and a progress bar gets to about 75% and then the mac shuts down again. HL-222 is in the Digital Media Center in the NE corner of the 2nd floor. I can be UCS' point of contact for a ticket number. Thanks! -Sean	Add Attachment