Service Request Ticket

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Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Jun 05, 2019 10:53 AM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L5DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.5 (LEOPARD)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:69:4B
	Wireless NIC	A4:D1:8C:60:7D:B2
	Bluetooth NIC	A4:D1:8C:60:7D:B3

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 24, 2019 11:56 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Gino Salazar	Oct 15, 2019 12:48 PM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Gino Salazar	Oct 15, 2019 12:47 PM	The charger thats I gave to him with it died, we gave him another	Add Attachment
Gino Salazar	Sep 26, 2019 09:01 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Gino Salazar	Sep 20, 2019 04:10 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jul 15, 2019 09:05 AM	Sitting inside of Gino's desk	Add Attachment
Gino Salazar	Jun 21, 2019 04:01 PM	Priority changed from (6) No Response Necessary to (5) Low Priority.	Add Attachment
Gino Salazar	Jun 21, 2019 04:01 PM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Gino Salazar	Jun 12, 2019 04:37 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jun 12, 2019 12:13 PM	I'm going to wait until the term is over but after it is then I will talk to him about taking this one back and getting the loaner back	Add Attachment
Gino Salazar	Jun 12, 2019 12:06 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Jun 12, 2019 12:06 PM	It looks like the laptop is running good enough?	Add Attachment
Gino Salazar	Jun 12, 2019 11:01 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Jun 11, 2019 11:44 AM	Forgot to add I also gave him a charger	Add Attachment
Gino Salazar	Jun 10, 2019 04:27 PM	Threw another stick of ram into it and a new HD, see if we can save this thing. It's super slow though, web pages are a crawl to open, anything that takes internet is awful slow. In its current state it's unusable. Hopefully with the upgrades it fixes it.	Add Attachment
Reggie Johnson	Jun 07, 2019 09:53 AM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Jun 07, 2019 08:47 AM	**This is an outgoing email** Hi Ted, I need some additional information regarding service request #72324 Description: 6/6 at 10:30 Very slow computer Your loaner laptop is imaged and prepared for you. When is a good date and time for a UCS Techto visit your office and deliver this to you? Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jun 05, 2019 04:11 PM	Prepared loaner 20131005. Will reimage cpu	Add Attachment
Gino Salazar	Jun 05, 2019 01:51 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jun 05, 2019 11:10 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Jun 05, 2019 10:53 AM	Ted tried to log in this morning, and it took over five minutes for the computer to log in. He will be available after 1:30.	Add Attachment