Service Request Ticket

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Service Request Information

CONTACT	Name	Braa, Dean	Date	Jun 05, 2019 11:52 AM
	Department	Social Science/ Sociology	Phone	88270
	Location		Email	braad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171089 (opens in a new window)	Bldg/Room	BELL 215
	Service Tag	CSHCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHCRP2	Location	Dean Braa
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:59

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jun 20, 2019 10:43 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jun 20, 2019 10:43 AM	Brought back both CPU and Monitor.	Add Attachment
Katherine Reynoso	Jun 20, 2019 10:40 AM	Items delivered and set up	Add Attachment
Katherine Reynoso	Jun 19, 2019 11:09 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jun 18, 2019 10:39 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jun 18, 2019 10:38 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Jun 18, 2019 10:37 AM	Dr. Braa wants us to deliver it Thursday 6/20 at 10:00.	Add Attachment
Katherine Reynoso	Jun 18, 2019 08:44 AM	Item is finished with reimage it will sit on the inventory counter.	Add Attachment
Katherine Reynoso	Jun 18, 2019 08:42 AM	**This is an outgoing email** Hi Dean, I need some additional information regarding service request #72326 Description: GFA SETUP: Optiplex 7050 W#20171089 & 24in monitor W#20171175 to HSS 215 for D. Braa Your new computer is ready to be delivered. If you can contact us with a time that would work for you, so we can set up and deliver the items. Thank You, Katherine	Add Attachment Public
Joe Collinsworth	Jun 11, 2019 07:58 AM	Task reassigned to New Equip. Setup.	Add Attachment
Joe Collinsworth	Jun 11, 2019 07:58 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Jun 07, 2019 12:24 PM	Reimage started on the stand up desk.	Add Attachment
Robbie Downin	Jun 06, 2019 10:31 AM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Jun 06, 2019 10:31 AM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZto HSS 215 New items: W#20171089 (computer), W#20171175 (monitor) Old items: W#20121268 (computer), W#20121290 (monitor) No software to transfer. Items will be on inventory counter	Add Attachment
Tricia Flaherty	Jun 05, 2019 02:53 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Jun 05, 2019 02:52 PM	We will be getting a new GFA PC desktop assigned and update this ticket when Robbie is at work tomorrow Friday June 6th. I will transfer this ticket to my SR queue	Add Attachment
Tricia Flaherty	Jun 05, 2019 02:22 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Jun 05, 2019 02:22 PM	**This is an email** Dean, The monitor is part of the standard PC desktop replacement package, You can keep the old one if you like as a second display but we do try to replace monitors as they have a life cycle and can fail after so much time. You can discuss what to do with the monitors with the Tech who delivers the new PC. I will get a new PC desktop assigned to you today and a UCS Tech will arrange the time for the transfer and setup process to the new station with you. Let me know if you have any other questions. Tricia On 6/5/19 2:12 PM, Dean Braa wrote: > Tricia: I probably just need a new Dell CPU. Monitor is just fine. The CPU is making a slight grinding noise, maybe a bearing in a fan. > Best, Dean	Add Attachment
Gino Salazar	Jun 05, 2019 01:51 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jun 05, 2019 01:45 PM	**This is an email** Hello Dean Braa, I have been asked to look into replacement of your workstation by our Techs as they have an open Service Request Ticket for your PC. I had sent a email regarding starting the replacement process last November and would like to get this conversation going again so we can get a new workstation in place for you as your older one is failing. If you let me know the type of replacement(see list in email forward section) you would like to have I can get a newer station going out to you immediately. Let me know if you have any questions. Tricia	Add Attachment
Megan Thibeault	Jun 05, 2019 12:44 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jun 05, 2019 12:44 PM	GFA	Add Attachment
Alix Karkanen	Jun 05, 2019 11:52 AM	**This is an email** Hello, Dean Braa's computer is making noise - Fan problem? WOU # 20121268. I think he is also due for a replacement. Office HSS 215, 88270 is his extension. He will be around 1-3 PM today (Wed.) Thanks! Sharyne Ryals	Add Attachment