Service Request Ticket - # 72342

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:04 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5Z3LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5Z3LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRASFERRED from old CPU W#20101443 SR59555 MAR2016: Acrobat Pro v9 from P0072036

Wired NIC 98:90:96:DA:51:11

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
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Entered by Date Memo
Brittany Franklin Jun 07, 2019 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jun 07, 2019 09:39 AM 
Cleared alerts in Sophos Central.
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Joe Collinsworth Jun 07, 2019 09:25 AM 
Task reassigned to Brittany Newman.
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Joe Collinsworth Jun 07, 2019 09:25 AM 
deleted file
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Megan Thibeault Jun 07, 2019 08:00 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jun 06, 2019 11:04 AM 
PUA that Sophos can't clean up found on W20141151.

Manual PUA cleanup required: 'Generic ML PUA' at 'C:\Users\albrown14\AppData\Local\Microsoft\Windows\TEMPORARY INTERNET FILES\Content.IE5\F4PK3AIN\EasyPDFCombine.129a445e8d3943d7a2e087b315fc04ed.exe'

Please put in my queue when completed :)
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