Service Request Ticket

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Service Request Information

CONTACT	Name	Vanderpyl, Taryn	Date	Jun 06, 2019 11:06 AM
	Department	Criminal Justice	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180646 (opens in a new window)	Bldg/Room	MA 215
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2C32HV29	Location	Taryn VanderPyl, NEW T/TT Criminal Justice
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; SPSS from Student Tech Campus Site license(needs re-Auth evry July 30); ATLAS.ti single user v.8 MAC VISA2018009145 JUNE2019;
	Wireless NIC	38:F9:D3:65:F8:4E
	Bluetooth NIC	38:F9:D3:5D:C5:46

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jul 10, 2019 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jul 10, 2019 02:48 PM	She is all setup and good!	Add Attachment
Gino Salazar	Jul 09, 2019 08:49 AM	Sent email!	Add Attachment
Megan Thibeault	Jul 08, 2019 10:34 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jul 08, 2019 10:34 AM	Please contact Taryn for a time on Wednesday	Add Attachment
Tricia Flaherty	Jul 08, 2019 10:17 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jul 08, 2019 10:16 AM	She says that Atlas.ti was not loaded on laptop W#20180646 Atlas.ti v8 MAC single educational user VISA2018008145 installer and license key at: T:\ATLAS.ti\ATLAS.ti_8 She is available on campus this Wednesday so please schedule a time with her soon. She says she downloaded a 30 day trial so make sure everything registers properly under her profile.	Add Attachment
Tricia Flaherty	Jul 08, 2019 10:09 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Jul 08, 2019 10:09 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Jun 13, 2019 01:52 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jun 13, 2019 01:52 PM	Brought back William machine and it is underneath the standup desk.	Add Attachment
Shina Oladiti	Jun 13, 2019 01:06 PM	Setup completed. Will update inventory once I’m back to the office.	Add Attachment
Robbie Downin	Jun 11, 2019 12:36 PM	A monitor for this has arrived, I've placed it with the macbook. W# is W#20181437	Add Attachment
Shina Oladiti	Jun 10, 2019 10:33 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jun 10, 2019 10:33 AM	6/13, 11am.	Add Attachment
Shina Oladiti	Jun 10, 2019 10:32 AM	**This is an email** Hi Shina, I can come in this Thursday or next Thursday. Do either work for you? This is not replacing an old laptop as I am a new hire. Thanks! Taryn VanderPyl, Ph.D.	Add Attachment
Shina Oladiti	Jun 10, 2019 10:13 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Jun 10, 2019 10:10 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jun 10, 2019 10:10 AM	All additional software are installed.	Add Attachment
Robbie Downin	Jun 07, 2019 01:57 PM	This also has an Apple magic keyboard, I've placed it on top of the laptop	Add Attachment
Shandelle Plasker	Jun 06, 2019 01:45 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shandelle Plasker	Jun 06, 2019 01:45 PM	Please work on setting this up tomorrow then contact to deliver either Monday or Tuesday. You will need to email for setup vanderpylt@wou.edu	Add Attachment
Tricia Flaherty	Jun 06, 2019 01:32 PM	additional items on order but will be delivered later as they have not arrived: wireless keyboard and monitor. We will need to pick up the PC desktop of the Professor she is replacing retired William Brown(W#20121233 in MA224); Talk with Jennifer Willard about picking up this workstation.	Add Attachment
Tricia Flaherty	Jun 06, 2019 01:08 PM	Additional Software needs to be installed: Atlas.ti v8 MAC single educational user VISA2018008145 installer and license key at: T:\ATLAS.ti\ATLAS.ti_8 SPSS Standard Auth User v.25 for MAC installer and license key at: T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\S PSS25StatisticsSTD_AuthUser	Add Attachment
Robbie Downin	Jun 06, 2019 11:06 AM	GFA SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to Maaske 215 New items: W#20180646 (MacBook) New hire teaching summer2019 so this needs to be done swiftly Secondary contact: Jennifer Willard (CJ Office) Items will be on inventory counter	Add Attachment