Service Request Ticket - # 72345

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:21 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120203[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 84rngv1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:4E:01:9B


Wireless NIC 8C:70:5A:F9:78:CC


Bluetooth NIC 44:6D:57:CB:0E:7B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 07, 2019 10:12 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 07, 2019 10:11 AM 
They don't need the loaner anymore. Brought it 
back to be reimaged
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Joe Collinsworth Jun 07, 2019 09:47 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jun 06, 2019 11:21 AM 
Sophos is missing services on W20120203, will need to be reinstalled.

Tamper Protection Code:
059234164208
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