Service Request Ticket - # 72346

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:27 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101278[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2B00JQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B00JQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A0:3B:46

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Jun 07, 2019 10:17 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Jun 07, 2019 10:17 AM 
Reinstalled Sophos
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Gino Salazar Jun 07, 2019 08:15 AM 
Task reassigned to Kyle Morell.
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Brittany Franklin Jun 06, 2019 11:27 AM 
Sophos says it has "failed to protect computer" on W20101278, needs a Sophos reinstall.

Tamper Protection Code:
013931275704
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