Service Request Ticket - # 72348

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:31 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150071[Edit Inv] (opens in a new window) Bldg/Room ITC 211
Service Tag Description Apple mac mini #Z0R7
Serial No. C07Q70CPG1J1 Location Smart Classroom Instructor's Station

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 38:C9:86:00:59:EF


Wireless NIC AC:29:3A:EB:FB:14


Bluetooth NIC AC:29:3A:EB:FB:15

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 07, 2019 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 07, 2019 09:11 AM 
uninstalled and 
reinstalled it
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Shina Oladiti Jun 06, 2019 12:07 PM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jun 06, 2019 11:31 AM 
Sophos service isn't started, reinstall.

Tamper Protection Code:
605458763957
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