Service Request Ticket - # 72351

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:34 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160876[Edit Inv] (opens in a new window) Bldg/Room RWEC 239
Service Tag Description Apple iMac 21.5-inch, 2.8GHz Quad Intel i5 #Z0RR
Serial No. D25TN04QGG7D Location Student worker

CPU Intel Core i5(2.8GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; MAXQDA Plus v12 Single-User License Edu VISA2016006342 JUNE2017, STATA Stata/SE v14license VISA2016006313 FEB2018 SR#66711;

Wired NIC A8:60:B6:30:0A:03


Wireless NIC 58:40:4E:EE:2B:E0


Bluetooth NIC 58:40:4E:EE:2B:E1

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 07, 2019 10:30 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 07, 2019 10:30 AM 
uninstalled and 
reinstalled sophos
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Joe Collinsworth Jun 07, 2019 09:47 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jun 06, 2019 11:34 AM 
Sophos needs a reinstall on W20160876.

Tamper Protection Code:
687666222830
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