Service Request Ticket - # 72352

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:39 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180613[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25Y406PJ1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.14 (Mojave) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:08:43:85


Wireless NIC 18:81:0E:E0:49:88


Bluetooth NIC 18:81:0E:E0:49:89

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 25, 2019 03:52 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Jun 24, 2019 03:53 PM 
all good
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Megan Thibeault Jun 24, 2019 08:31 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 24, 2019 08:30 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Jun 24, 2019 08:30 AM 
****This is an email****
Today works.  

Gary
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Megan Thibeault Jun 21, 2019 08:39 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jun 21, 2019 08:39 AM 
****This is an outgoing email****
Hi Gary,

We were just following up with you regarding a
service request that we have for you.  (#72352)

Description: Sophos PUA cleanup on W20180613

We were wondering when a good time would be for a
tech to stop by and remove a potentially unwanted
application that has been flagged in Sophos. 

Thanks,
Megan Eichler
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Shina Oladiti Jun 06, 2019 12:05 PM 
****This is an outgoing email****
Hi Gary,

I need some additional information regarding
service request #72352

Description: Sophos PUA cleanup on W20180613

There is Manual PUA cleanup required:
'InstallCore' at
'/Volumes/Installer/Installer.app/Contents/MacOS/starvy'
detected by Sophos antivirus which need to be
cleaned up.

Please, let us know when to come in and have this
done.

	
Regards,
Shina
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Brittany Franklin Jun 06, 2019 11:39 AM 
PUA found on W20180613.

Manual PUA cleanup required: 'InstallCore' at '/Volumes/Installer/Installer.app/Contents/MacOS/starvy'

Please put in my queue when cleaned up :)
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