Service Request Ticket - # 72353

Service Request Information

CONTACT Name Callero, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 11:40 AM
Department Social Science Phone 88352
Location Email callerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120648[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80K0DNML Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0088808

Wired NIC 10:DD:B1:A4:B5:AC


Wireless NIC 8C:2D:AA:4B:6A:A7


Bluetooth NIC 8C:2D:AA:4B:6A:A8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jun 18, 2019 08:37 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jun 18, 2019 08:37 AM 
Cleared alerts in Sophos Central, all good! :)
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Reggie Johnson Jun 18, 2019 08:30 AM 
Task reassigned to Brittany Newman.
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Reggie Johnson Jun 14, 2019 03:27 PM 
Sophos reinstalled, 
task complete
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Megan Thibeault Jun 07, 2019 01:34 PM 
Task reassigned to Reggie Johnson.
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Gino Salazar Jun 07, 2019 08:56 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Gino Salazar Jun 07, 2019 08:45 AM 
Just got ahold of him, he will be in his office after 3 today.
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Gino Salazar Jun 07, 2019 08:28 AM 
Sent email
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Brittany Franklin Jun 06, 2019 11:40 AM 
Reinstall Sophos on W20120648.

Tamper Protection Code:
276939056143
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