Service Request Ticket - # 72354

Service Request Ticket - # 72354

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Service Request Information

CONTACT	Name	Ryan, Cindy	Date	Jun 06, 2019 11:41 AM
	Department	Education & Leadership	Phone	88605
	Location		Email	ryanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131001 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LTF6T6	Location	PDR
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094155
	Wireless NIC	48:D7:05:B6:D3:DB
	Bluetooth NIC	48:D7:05:B6:D3:DC

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jul 25, 2019 10:30 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joe Collinsworth	Jul 25, 2019 10:05 AM	Status changed from (5) Completed to (7) Waiting for Contact	Add Attachment
Joe Collinsworth	Jul 25, 2019 10:05 AM	**This is an outgoing email** Hi Cindy, Regarding service request #72354 Description: Sophos reinstall on W20131001 - Loaner Machine We're finished working on your loaner macbook, please let me know when we can bring it back to you. If you are not in need of this loaner anymore please let me know. Thank you Joe	Add Attachment Public
Joe Collinsworth	Jul 25, 2019 10:03 AM	Does she have a different loaner now?	Add Attachment
Joe Collinsworth	Jun 21, 2019 01:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Jun 21, 2019 01:40 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jun 18, 2019 03:55 PM	In outbox	Add Attachment
Joe Collinsworth	Jun 18, 2019 01:02 PM	**This is an outgoing email** Hi Cindy, I need some additional information regarding service request #72354 Description: Sophos reinstall on W20131001 - Loaner Machine We're finished working on your computer and it is ready to be delivered, please let me know when we can deliver it to you or you can pick it up here at the office. Thank you, Joe	Add Attachment Public
Joe Collinsworth	Jun 18, 2019 01:01 PM	Done	Add Attachment
Joe Collinsworth	Jun 18, 2019 12:01 PM	Removing sophos	Add Attachment
Shina Oladiti	Jun 06, 2019 11:59 AM	**This is an outgoing email** Hi Cindy, I need some additional information regarding service request #72354 Description: Sophos reinstall on W20131001 - Loaner Machine WE are checking to know when would be a good time to come and take a look at your machine. It looks like the antivirus on it is not looking great. We would have to re-install it. Regards, Shina	Add Attachment Public
Shina Oladiti	Jun 06, 2019 11:58 AM	Contact changed from Brittany Newman to Cindy Ryan.	Add Attachment
Shina Oladiti	Jun 06, 2019 11:58 AM	Loaner	Add Attachment
Brittany Franklin	Jun 06, 2019 11:41 AM	Sophos needs to be reinstalled on W20131001. Tamper Protection Code: 555431243487	Add Attachment