Service Request Ticket - # 72355

Service Request Ticket - # 72355

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Service Request Information

CONTACT	Name	Denton, Jeff	Date	Jun 06, 2019 11:42 AM
	Department	The Research Institute	Phone	89205
	Location		Email	dentonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150168 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch Retina Display #Z0QN
	Serial No.	C02QG1YMFVH6	Location	PDR
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-Office License from XXXX2015004715; SKETCH v.46 + 3yrs updates from VISA2017006539 Aug2017; MAMP PRO 4 license for MAC(UPG from v3) VISA2017006615;
	Wireless NIC	AC:BC:32:A3:8C:43
	Bluetooth NIC	AC:BC:32:A3:8C:44

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jul 02, 2019 11:01 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Jul 02, 2019 11:01 AM	Reinstalled sophos. He's keeping the computer for a while to keep transferring files	Add Attachment
Joe Collinsworth	Jun 26, 2019 04:11 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Jun 26, 2019 02:56 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jun 26, 2019 02:56 PM	Need to bring keyboard, mouse because track pad does not work, and a flash-drive to recover extra files.	Add Attachment
Joe Collinsworth	Jun 24, 2019 04:56 PM	**This is an email** Thanks Jeff, if you need help recovering your files you can bring it to us with a USB drive and we can do that part for you. We still need to reinstall Sophos soon since the computer is connected to our network. Let me know and I can come pick it up from you or you can drop it off with us. Thanks Joe Show quoted text	Add Attachment
Joe Collinsworth	Jun 24, 2019 10:28 AM	**This is an email** Hello Joe, I apologize for the late reply on this ticket. I am no longer using W20150168 as its keyboard and trackpad aren't working. My projects have purchased a new computer for me. There are still some items I need to get off of this computer and move to my new one. Once that is done, I'll see about sending the computer to UCS. In any case, there's no need to reinstall Sophos at this point. Thanks, Joe! Jeff	Add Attachment
Joe Collinsworth	Jun 24, 2019 08:24 AM	**This is an outgoing email** Hi Jeff, I need some additional information regarding service request #72355 Description: Sophos reinstall on W20150168 Can you let me know when would be a good time for me to come look at your computer? The antivirus software on it needs to be reinstalled. Thank you, Joe	Add Attachment Public
Katherine Reynoso	Jun 21, 2019 08:46 AM	This a duplicate of 71962. Will close 71962.	Add Attachment
Katherine Reynoso	Jun 19, 2019 03:36 PM	Left VM	Add Attachment
Shina Oladiti	Jun 06, 2019 12:01 PM	**This is an outgoing email** Hi Jeff, I need some additional information regarding service request #72355 Description: Sophos reinstall on W20150168 We are checking to know when would be a good time to come and take a look at your machine. It looks like the antivirus on it is not looking great. We would have to re-install it. Regards, Shina	Add Attachment Public
Brittany Franklin	Jun 06, 2019 11:42 AM	Sophos needs to be reinstalled on W20150168. Tamper Protection Code: 156418324969	Add Attachment