Service Request Ticket - # 72356

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2019 12:37 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181422[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. D25YQ0VYJV3X Location PDR

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Adobe CC desktop Suite 201* SHARED DEVICE LICENSE JUNE2019;

Wired NIC 38:F9:D3:08:C8:A2


Wireless NIC 38:F9:D3:8F:C8:4F


Bluetooth NIC 38:F9:D3:8B:D9:96

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 10, 2019 01:12 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jul 10, 2019 01:12 PM 
Delivered and brought back 20110027[Edit Inv]
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Stephanie Magee Jul 10, 2019 08:31 AM 
Called back: All day available.
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Gino Salazar Jul 09, 2019 04:08 PM 
Left her VM now I'm just waiting on a callback
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Gino Salazar Jul 09, 2019 11:50 AM 
Installing adobe cc
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Gino Salazar Jul 09, 2019 08:45 AM 
Forgot to say imaging in progress
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Megan Thibeault Jul 08, 2019 03:59 PM 
Task reassigned to Gino Salazar.
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Megan Thibeault Jul 08, 2019 03:59 PM 
Contact Lisa to get delivered.

any adobe id can log in and use full adobe-this
won't be like this forever, our newest Adobe setup
is not working yet...
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Joseph Tavares Jun 25, 2019 03:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joseph Tavares Jun 25, 2019 03:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joseph Tavares Jun 25, 2019 03:15 PM 
Lisa called wondering about the delivery date of
the iMac machine. I told her that it needs to
finish going through the setup process but we will
try to get it out to her sometime next week. They
will be at a off site meeting Monday and then
campus is closed on Thursday. She said to call her
at ext:88163 when it is time to bring it by.
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Robbie Downin Jun 06, 2019 12:37 PM 
NEW EQUIP SETUP: Deliver Apple 27-inch iMac with Retina 5K display #Z0VQ to Admin 302 [order #11285]
New items: W#20181422[Edit Inv] (iMac)
Old items: W#20110027[Edit Inv] (iMac)
MARCOM student station, will need Adobe CC Shared Device License installed
Items will be under inventory counter.
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