Service Request Ticket

Service Request Information

CONTACT	Name	Finch, Rhys	Date	Jun 06, 2019 01:28 PM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121130 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HF3HGX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HF3HGX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010
	Wired NIC	B8:CA:3A:83:8E:45

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jun 19, 2019 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jun 19, 2019 02:18 PM	Scan completed, came back clean!	Add Attachment
Peter Puettmann	Jun 19, 2019 11:43 AM	Task reassigned to Brittany Newman.	Add Attachment
Peter Puettmann	Jun 19, 2019 11:42 AM	removed as far as i know.	Add Attachment
Megan Thibeault	Jun 19, 2019 10:24 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jun 13, 2019 08:33 AM	Left VM.	Add Attachment
Gino Salazar	Jun 07, 2019 08:19 AM	He is usually available Thursdays, If you just call ahead he should be good	Add Attachment
Brittany Franklin	Jun 06, 2019 01:28 PM	Manual PUA cleanup required: 'Luminati Networks' at 'C:\PROGRAM FILES\Hola\app\net_updater64.exe.sdk' Please put in my queue when removed :)	Add Attachment