Service Request Ticket - # 72368

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2019 08:47 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150034[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q7070FY13 Location 002-Storage

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:49:C6


Wireless NIC AC:29:3A:9E:B8:39


Bluetooth NIC AC:29:3A:9E:B8:3A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jun 17, 2019 09:43 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katherine Reynoso Jun 14, 2019 01:38 PM 
Task reassigned to Brittany Newman.
 Add Attachment
Katherine Reynoso Jun 14, 2019 01:38 PM 
Malware is no longer on the computer, but alert
will not clear.
 Add Attachment
Katherine Reynoso Jun 12, 2019 04:50 PM 
Sophos won't let me access the path of the
malware. Did a full scan malware went from 3 to 1.
Will need to talk to Brittany.
 Add Attachment
Brittany Franklin Jun 07, 2019 08:47 AM 
Manual PUA cleanup required: 'InstallCore' at '/Volumes/Installer/Installer.app/Contents/MacOS/persecute'

Please put in my queue when cleaned up :)
 Add Attachment