Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 07, 2019 11:49 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20141050 (opens in a new window)	Bldg/Room	ITC 2008
	Service Tag		Description	Dell UltraSharp 23 Multimedia Monitor #UZ2315H
	Serial No.	CN0PCR5K7287254RAM4L	Location	General Fund Pool

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 18, 2019 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jun 18, 2019 11:38 AM	Task completed	Add Attachment
Reggie Johnson	Jun 18, 2019 08:35 AM	windows 10 reinstalled and set up is complete.	Add Attachment
Gino Salazar	Jun 14, 2019 01:29 PM	Needs to be done after 3 sorry	Add Attachment
Gino Salazar	Jun 14, 2019 01:22 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Jun 14, 2019 01:20 PM	Get windows 10 install started in moodle receptionist station. The lady's name is shawn.	Add Attachment
Gino Salazar	Jun 11, 2019 03:50 PM	Will go back tomorrow because its end of the day so I dont wanna get it started until I can finish it	Add Attachment
Gino Salazar	Jun 11, 2019 03:48 PM	Ran bios updates	Add Attachment
Megan Thibeault	Jun 11, 2019 03:08 PM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Jun 07, 2019 11:49 AM	Contact Info: Shawn, front desk moodle@wou.edu	Add Attachment Public
Stephanie Magee	Jun 07, 2019 11:49 AM	**This is an email** Hello UCS, I couple of your support team were came over to service a MAC for us, but then also upgraded three of our computers to Windows 10. We didn't upgrade the main front computer since I was using it. However, I was wondering if we could go ahead and get it upgraded. Thank you, Shawn	Add Attachment