Service Request Ticket - # 72380

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2019 01:38 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101370[Edit Inv] (opens in a new window) Bldg/Room NS
Service Tag FB526Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. FB526Q1 Location NSM Dept laptop and cart stations

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862

Wired NIC 5C:26:0A:5D:B6:FB


Wireless NIC A0:88:B4:51:BC:60


Bluetooth NIC 1C:65:9D:F4:23:92

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 10, 2019 07:52 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 10, 2019 07:52 AM 
He only showed me one laptop. Worked on it and he
was able to login. The laptop needs an update with
some software. I told him and he said he would let
us know when he is ready for the update.
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Megan Thibeault Jun 07, 2019 01:40 PM 
Task reassigned to Shina Oladiti.
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Emma Feldman Jun 07, 2019 01:38 PM 
He said that he has two old laptops in his office
that are no longer recognized by our WOU server
and says he can't log into Mash. 

He says they both have been off the network for
awhile and he was hoping someone could check them
out so they could be used again
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