Service Request Ticket - # 72391

Service Request Ticket - # 72391

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Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Jun 10, 2019 08:03 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jun 11, 2019 10:01 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Jun 11, 2019 10:01 AM	**This is an email** It's working again! Thanks, Jen	Add Attachment
Shandelle Plasker	Jun 10, 2019 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jun 10, 2019 10:02 AM	**This is an email** Hi Jen, I looked into your issue with Kandinsky. First issue is that it is out of ink. When the tear drop turns orange that means its out of ink. I am guessing this is the only issue but I will not no until toner is filled. Thank you, Shandelle	Add Attachment
Alix Karkanen	Jun 10, 2019 08:03 AM	**This is an email** Hi Jen, I hope you're having a good weekend so far! I just wanted to let you know that the Kandinsky wants to be serviced and the computer is telling me that the filter has failed (see attached files), and it wasn't able to print my portfolio page. I'm not sure if it's anything I can fix myself, but if it is, just let me know. Thank you! Sohaina C. Maratita	Add Attachment 20190608_124005.jpg Screen Shot 2019-06-08 at 12.43.04 PM.png
Alix Karkanen	Jun 10, 2019 08:03 AM	**This is an email** Hi – Apparently, we have a big issue with the "Kandinski" inkjet printer in the front of room ITC 210. You can see from my student's attachments that it says it needs to be serviced. I'm not due back on campus until Tuesday... but I do have one class deadline for which my students are supposed to be using this printer. If there's any chance of someone trouble-shooting it on Monday, maybe there's a chance we can still use it. Thanks, Jen	Add Attachment