Service Request Ticket - # 72393

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2019 08:29 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110850[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GB65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, GameMaker for Windows 8.1 from VISA2013003814

Wired NIC 18:03:73:23:50:C4

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 11, 2019 11:43 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 11, 2019 11:42 AM 
This one's going to PDR. Getting them a new 
computer
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Joe Collinsworth Jun 10, 2019 11:39 AM 
reimaging to win10
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Joe Collinsworth Jun 10, 2019 10:31 AM 
swapped out with 
loaner #20130530[Edit Inv]
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Joe Collinsworth Jun 10, 2019 10:31 AM 
computer hard 
rebooted while 
uninstalling sophos, 
now I can only log in 
in safe mode
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Joe Collinsworth Jun 10, 2019 09:26 AM 
Task reassigned to Joe Collinsworth.
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Brittany Franklin Jun 10, 2019 08:29 AM 
Sophos needs to be reinstalled on W20110850.

Tamper Protection Code:
029134735068
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