Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Jun 11, 2019 11:12 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121212 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
	Serial No.	C02KV09MFFT0	Location	Going to PDR
	CPU	Intel Core i7(2.4GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0090635, Adobe CS6 Design&Web Prem from P0090635
	Wireless NIC	28:CF:E9:1A:5F:A9
	Bluetooth NIC	28:CF:E9:1A:5F:AA

TECHS	Submitted by	Joe Collinsworth	Contact	jcollinsworth17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 11, 2019 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 11, 2019 03:37 PM	done	Add Attachment
Peter Puettmann	Jun 11, 2019 12:27 PM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Jun 11, 2019 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jun 11, 2019 11:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Jun 11, 2019 11:15 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #72407 Description: Sophos PUA cleanup on W20121212 Sophos found a potentially unwanted file on your computer that will need to be manually deleted, please let me know what time works for you for us to come work on it. Thanks, Joe	Add Attachment Public
Joe Collinsworth	Jun 11, 2019 11:13 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jun 11, 2019 11:13 AM	/private/var/tmp/xSF	Add Attachment