Service Request Ticket - # 72408

Service Request Ticket - # 72408

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Service Request Information

CONTACT	Name	Boyson, Tracy	Date	Jun 11, 2019 11:57 AM
	Department	Behavioral Sciences Division	Phone	8987
	Location		Email	boysont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171090 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSPHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSPHRP2	Location	002 7050 Storage
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:2B

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jul 16, 2019 09:03 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jul 16, 2019 09:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jul 15, 2019 11:56 AM	Delivered the items, did not bring back old system. Currently nobody assigned to the computer until they hire someone new. They will contact us for the admin rights.	Add Attachment
Katherine Reynoso	Jul 15, 2019 11:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Jun 17, 2019 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jun 17, 2019 11:53 AM	**This is an outgoing email** Hi Tracy, I need some additional information regarding service request #72408 Description: GFA SETUP: OptiPlex 7050 W#20171090 & 24in monitor W#20171176 to ITC 302D for D. Seng We have your new equipment ready to be delivered. If you can give us a time where we can deliver and set that up, it would be great. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jun 14, 2019 01:45 PM	Computer needs WOU desktop image	Add Attachment
Katherine Reynoso	Jun 14, 2019 12:26 PM	Reimage finished. Item sitting on inventory counter.	Add Attachment
Katherine Reynoso	Jun 12, 2019 12:05 PM	Reimage started	Add Attachment
Robbie Downin	Jun 11, 2019 11:57 AM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to ITC 302D New items: W#20171090 (computer), W#20171176 (monitor) Old items: W#20110850 (computer), W#20110970 (monitor) For Deuwen Seng, a visiting scholar in 302D Items will be on inventory counter	Add Attachment