Service Request Ticket

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Service Request Information

CONTACT	Name	Liu, Jie	Date	Jun 11, 2019 12:59 PM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140457 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	364YN32	Description	Dell XPS 13 Ultrabook, i5-5200U Processor
	Serial No.	364YN32	Location	PDR
	CPU	Intel Core i5-5200U 5thGen(3M cache, up to 2.7GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	AE:D1:B8:C0:1B:5B
	Wireless NIC	AC:D1:B8:C0:1B:5B
	Bluetooth NIC	AC:D1:B8:C0:1B:5C

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jul 01, 2019 03:16 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Bradley Karkanen	Jul 01, 2019 08:41 AM	2 different clones failed. I imaged the new SSD with the regular standard image and I'm copying the contents of the old SSD to C:\Old SSD	Add Attachment
Bradley Karkanen	Jun 27, 2019 01:04 PM	Swapping old SSD back in to decide what to do.	Add Attachment
Bradley Karkanen	Jun 27, 2019 01:04 PM	Clone worked but it will not login on the new ssd.	Add Attachment
Megan Thibeault	Jun 27, 2019 09:20 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jun 27, 2019 07:38 AM	User dropping it off at 9:30	Add Attachment
Megan Thibeault	Jun 27, 2019 07:36 AM	**This is an email** Hi Megan, Sorry I missed this one due to travel. Could I drop my computer tomorrow morning before 9:30? How long will it take your team to complete the task? Thanks! --Jie	Add Attachment
Megan Thibeault	Jun 19, 2019 01:24 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jun 19, 2019 01:24 PM	**This is an outgoing email Hi Jie, We were just following up with you regarding a service request that we have for you. (#72410) Description: 6/25** HD/STORAGE UPGRADE for Jie Lui laptop W#20140457 We were wondering when a good time to schedule your HD upgrade on 6/25? Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jun 11, 2019 01:41 PM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Peter Puettmann	Jun 11, 2019 01:18 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Robbie Downin	Jun 11, 2019 12:59 PM	HD/STORAGE UPGRADE for laptop W#20140457 They're currently traveling with the computer and will return 6/25, we need to arrange a time after their return. When it's time to deliver come see Tricia to pick up the new item.	Add Attachment