Service Request Ticket

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jun 12, 2019 01:28 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150683 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0B8GG7D	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;
	Wired NIC	38:C9:86:49:E0:0B
	Wireless NIC	28:F0:76:47:F6:F6
	Bluetooth NIC	28:F0:76:47:F6:F7

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Jun 19, 2019 09:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Jun 19, 2019 09:14 AM	Looks good in Sophos Central!	Add Attachment
Katherine Reynoso	Jun 19, 2019 08:25 AM	Task reassigned to Brittany Newman.	Add Attachment
Katherine Reynoso	Jun 19, 2019 08:25 AM	Did a full scan of the antivirus and it came back clean. Problem fixed.	Add Attachment
Katherine Reynoso	Jun 18, 2019 03:46 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Brittany Franklin	Jun 13, 2019 04:02 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Jun 13, 2019 04:02 PM	Sophos Central still shows the PUA. I would suggest rebooting the machine, then rescanning it for the PUA. If nothing shows up, great!	Add Attachment
Yumin Chen	Jun 13, 2019 03:56 PM	Task reassigned to Brittany Newman.	Add Attachment
Yumin Chen	Jun 12, 2019 03:50 PM	Can't find the PUA	Add Attachment
Megan Thibeault	Jun 12, 2019 02:14 PM	Task reassigned to Yumin Chen.	Add Attachment
Alix Karkanen	Jun 12, 2019 01:28 PM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150683 Path: /Volumes/DivX/DivX.app/Contents/MacOS/MediaPlayer _Installer What was detected: InstallCore User associated with device: W20150683\jreidy15 How severe it is: Medium What Sophos has done so far: We attempted to clean up. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment