Service Request Ticket - # 72430

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2019 09:21 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20120248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. 200SL703942 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:A0:FF:63

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 13, 2019 11:20 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 13, 2019 11:20 AM 
Restart the machine and disconnect all cables,
connect them back and have the thin client connect
to wouvdi.wou.edu after which it works fine.
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Shina Oladiti Jun 13, 2019 09:45 AM 
Task reassigned to Shina Oladiti.
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Savannah Sharp Voss Jun 13, 2019 09:30 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Savannah Sharp Voss Jun 13, 2019 09:21 AM 
****This is an email****

I noticed as I was passing by the math major 
student lounge (MNB 112) that the one computer 
station didn't seem to be working again.  The 
message on the screen said it wasn't connected 
and to move mouse or press any key then choose 
input.  I tried all the options but nothing 
worked.
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