Service Request Ticket - # 72434

Service Request Information

CONTACT Name Kraus, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2019 10:58 AM
Department Computer Science Division Phone 88992
Location Email krausd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181439[Edit Inv] (opens in a new window) Bldg/Room ITC 302A
Service Tag Description Apple 15 MacBook Pro w/ TouchBar Silver #MV922LL/A
Serial No. SC02YR1DDLVCH Location Don Kraus, Computer Science (secondary station)

CPU Intel Core i7 (2.6GHz 6‑core 9th-GEN


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:D5:8B:8B


Bluetooth NIC 38:F9:D3:E9:82:75

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 19, 2019 08:38 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jun 19, 2019 08:38 AM 
Delivered.
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Bradley Karkanen Jun 19, 2019 07:58 AM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Jun 18, 2019 03:50 PM 
Task reassigned to Bradley Karkanen.
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Katherine Reynoso Jun 18, 2019 03:50 PM 
Don will be available at 8:30 6/19. Bradley will
deliver the items.
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Katherine Reynoso Jun 18, 2019 11:14 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Jun 18, 2019 11:14 AM 
****This is an outgoing email****
Hi Don,

I need some additional information regarding
service request #72434

Description: NEW EQUIP SETUP: MacBook Pro
W#20181439[Edit Inv] to ITC 302A for D. Kraus

We have your laptop ready to be delivered. If you
can contact us with a suitable time for delivery,
it would be appreciated.

Thank You,
Katherine
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Katherine Reynoso Jun 18, 2019 11:12 AM 
Reimage finished. Item placed on inventory counter.
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Katherine Reynoso Jun 18, 2019 08:35 AM 
Reimage started on the standup desk
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Robbie Downin Jun 13, 2019 10:58 AM 
NEW EQUIP SETUP: Deliver Apple 15 MacBook Pro w/ TouchBar Silver #MV922LL/A to ITC 302A
W#20181439[Edit Inv] (MacBook Pro)
This is a secondary station for the user
Item is on inventory counter
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