Service Request Ticket - # 72440

Service Request Ticket - # 72440

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jun 13, 2019 03:12 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121266 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	18GPHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18GPHX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,
	Wired NIC	B8:CA:3A:8E:46:9A

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 20, 2019 04:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Reggie Johnson	Jun 20, 2019 04:04 PM	Set up the stand up desk in the front office. Moved 20121266 from WEST 110 to WEST 209. Updated inventory. Task completed.	Add Attachment
Megan Thibeault	Jun 19, 2019 01:22 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jun 19, 2019 01:22 PM	For tomorrow :)	Add Attachment
Stephanie Magee	Jun 17, 2019 02:23 PM	**This is an email** I am wondering if someone could 1) Move the stand up adapter over here in a UCS wagon (or maybe I could borrow the wagon if this is outside the job of UCS)? and/or 2) Help me with the cords/reorganization of monitors so I can put the stand up adapter on my desk and try it out. I know you are very busy right now, and I am not in a major rush. Please let me know if some or all of this may fit into a service request. : ) Thank you for your help, Kathy	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:47 PM	Task reassigned to UCS Tech.	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:47 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:47 PM	**This is an email** How about Thursday the 20th at 2:00 pm?	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:11 PM	**This is an email** ello, We are very sorry, my supervisor looked at this and let me know that we are not able to do any moves next week due to a NS remodel and other scheduled office moves. Is there a time Thursday, Friday, or the week after that would work? Again we apologize for any inconvenience. Thank you, Savannah	Add Attachment
Megan Thibeault	Jun 13, 2019 04:02 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jun 13, 2019 04:02 PM	We can't do this, we have an OMA and NS move. We will need to reschedule this to the following week.	Add Attachment
Emma Feldman	Jun 13, 2019 03:12 PM	**This is an email** Good afternoon, Our faculty member, Zenon Zygmont, is well enough to move back from West House 110 to West House 209. Would it be possible to move his computer (WOU # 20121266) back upstairs for him? No monitor needs to be moved. He is hoping this can be done next week sometime. I am assuming I will be the contact for this, and I am not here on Friday the 21st (but otherwise generally around next week). I am copying Zenon on this message so that he is in the loop, in case he plans to be here when the move happens. Thank you, Kathy	Add Attachment