Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	Jun 13, 2019 03:43 PM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140480 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2N87L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	2n87l32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; TRANSFER TO W#20190237 JAN2020: Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui
	Wired NIC	34:E6:D7:2F:75:56
	Wireless NIC	60:57:18:6C:B4:98
	Bluetooth NIC	60:57:18:6C:B4:9C

TECHS	Submitted by	Joe Collinsworth	Contact	jcollinsworth17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jun 14, 2019 08:22 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Jun 14, 2019 08:22 AM	Completed	Add Attachment
Joe Collinsworth	Jun 13, 2019 04:31 PM	**This is an outgoing email Hi Michael, I need some additional information regarding service request #72441 Description: 6/14 8:30** Help finding missing excel files Can you please send me the WOU Number of your computer? Thanks, Joe	Add Attachment Public
Joe Collinsworth	Jun 13, 2019 03:43 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Jun 13, 2019 03:43 PM	File location: H drive	Add Attachment Public
Joe Collinsworth	Jun 13, 2019 03:43 PM	Professor said his Excel files are missing after office update. They were saved to the H drive and now he can't find them. Needs help locating, probably not totally gone	Add Attachment