Service Request Ticket

Service Request Information

CONTACT	Name	Navarete, Briana	Date	Jun 13, 2019 03:52 PM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141233 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	C0WHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:FF:77

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 19, 2019 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jun 19, 2019 01:11 PM	20141233 imaged and set up is complete. Returned pc to Briana. 20130903 back on loaner shelf. Task completed	Add Attachment
Reggie Johnson	Jun 18, 2019 11:43 AM	PC is currently imaging	Add Attachment
Reggie Johnson	Jun 14, 2019 08:59 AM	Prepared loaner 20130903. 20141233 is imaging on the stand up desk	Add Attachment
Reggie Johnson	Jun 14, 2019 08:16 AM	Task reassigned to Reggie Johnson.	Add Attachment
Yumin Chen	Jun 13, 2019 05:01 PM	This need re-image	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 04:56 PM	Called back, said she was told that firefox is working now, but it still won't load. Come by again 8:30-9 tomorrow	Add Attachment
Megan Thibeault	Jun 13, 2019 03:56 PM	Task reassigned to Yumin Chen.	Add Attachment
Savannah Sharp Voss	Jun 13, 2019 03:52 PM	Briana has restarted her computer about five times today> Every time she tries to open chrome or firefox, it doesn't load, and when she tries to open google she gets an error saying "G server error". She will be in until 5 today	Add Attachment