Task reassigned to Self Resolved.

see SR72567

****This is an email****
Hi, Emma, 
I'll be back next Wednesday and will go to the
university on Thursday to take care of this. 
Carmen 

****This is an outgoing email****

Hello Carmen,

It looks like this service request was created
because Sophos, our security system, detected
malware on your laptop #201610904, possibly a
virus. When will you be back on campus? We will
need to make an appointment for one of techs to
manually clean this up as soon as possible. I am
very sorry that someone did not alert you of this
before the ticket was created and if this caused
you any confusion.

Thank you,

Emma

Was this meant to be marked as completed?

Task reassigned to Service Request Desk.

Path: /Volumes/Transcend/RECYCLER/470a1245.exe
What was detected: W32/Capsfin-A
User associated with device: W20160904\cacedac
How severe it is: High

What Sophos has done so far: We attempted to 
clean up (unless the threat is on a Linux 
computer).

What you need to do: In the Sophos Central 
Admin console, go to the Alerts page and find 
the threat alert. Click on the threat name to 
see details and cleanup advice on the Sophos 
website. Then go to the affected computer and 
clean up the threat manually.