Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, David	Date	Jun 14, 2019 11:18 AM
	Department	Registrar’s Office	Phone	88806
	Location		Email	andersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160996 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	153YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	153YKH2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER FROM W#20130849: DragonNaturallySpeakingPrem_ver13(student/teacher) VISA2017007075 FEB2018 SR68764 ;
	Wired NIC	50:9A:4C:46:0A:B7

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 14, 2019 12:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 14, 2019 12:20 PM	I found a wireless 10 key that was wedged under the keyboard. This was causing the enter key to be pressed down so it was trying to load everything several times.	Add Attachment
John Rushing	Jun 14, 2019 12:19 PM	Task reassigned to John Rushing.	Add Attachment
Emma Feldman	Jun 14, 2019 11:21 AM	Task reassigned to Reggie Johnson.	Add Attachment
Emma Feldman	Jun 14, 2019 11:18 AM	They ran sophos and it came back as all clear in like 20 seconds which he found odd. He couldn't get into sophos to try again and is unable to shut the computer off or get to the control panel. He unplugged it from the internet for now to be safe.	Add Attachment