Service Request Ticket - # 72458

Service Request Ticket - # 72458

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Jun 17, 2019 08:09 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	13.3 MacBook Pro (Space Gray, Late 2016) #Z0SW
	Serial No.	C02TN19HGVC8	Location	PDR
	CPU	Intel Core i5(2.0GHz dual-core, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 subscription NamedUser(Garrisonj@wou.edu)- install Adobe CCdesktop; Transferfrom W#20120399: Telestream ScreenFlow 6.2.1 MAC VISA2016006316,
	Wireless NIC	78:4F:43:A7:29:09
	Bluetooth NIC	DC:A9:04:79:8F:BA

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 25, 2019 08:52 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 25, 2019 08:52 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Jun 25, 2019 08:52 AM	Jodie came and got her laptop yesterday. I returned the case and her charger as well.	Add Attachment
Megan Thibeault	Jun 24, 2019 01:31 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jun 24, 2019 01:30 PM	Laptop is up at SRD waiting for Jodie, she will be by today (1-2ish)	Add Attachment
Megan Thibeault	Jun 24, 2019 11:40 AM	Replaced top case with Battery and speaker assembly pair	Add Attachment
Megan Thibeault	Jun 24, 2019 08:50 AM	503-269-2420 needs to know if the machine got wiped	Add Attachment
Megan Thibeault	Jun 21, 2019 08:32 AM	**This is an email** Your product reached the Apple repair center on 2019-06-21. We will send you another email when the service request is complete. Product: MACBOOK PRO (13-INCH, 2016, 2 TBT3) Repair ID: D421325081 You can also track the status at our Repair Status website. Thanks, Apple Support	Add Attachment
Megan Thibeault	Jun 20, 2019 02:04 PM	Tracking 1ZW821F30123951861 Laptop in box back to apple	Add Attachment
Megan Thibeault	Jun 19, 2019 10:11 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jun 19, 2019 10:11 AM	Called Apple and set up a dispatch for this issue. Repair ID:D421325081	Add Attachment
Gino Salazar	Jun 19, 2019 10:00 AM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Jun 19, 2019 10:00 AM	This one has to go into apple, it's been happening nonstop. Definitely not a user profile issue, after testing it extensively these past two days its still happening consistently even after using Ucsadmin and my profile	Add Attachment
Gino Salazar	Jun 19, 2019 09:41 AM	I have her laptop with her charger and i need to just test it and see if i can do the thing	Add Attachment
Megan Thibeault	Jun 17, 2019 09:18 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Jun 17, 2019 08:24 AM	**This is an email** Hi, I wrote on Friday that this problem with my computer has not improved. Please don’t wipe the loaner computer because I will need it again. Thanks, Jodie	Add Attachment
Stephanie Magee	Jun 17, 2019 08:09 AM	Jodie had a loaner that she picked up on 6/14 and everything works except her Keyboard is continually adding extra A's to words. Example: That that that that that thaat that that thaat that that that tahat that thaat that that that that thaat that that She wants to know if she can fix it at home herself or if she needs to bring it back in to us.	Add Attachment