Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	Jun 17, 2019 10:07 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180679 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2FVZHV29	Location	Loaner \|\| Loaner Shelf
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:6D:91:C8
	Bluetooth NIC	38:F9:D3:5C:F8:A1

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 17, 2019 11:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 17, 2019 11:44 AM	I reset the SMC and adjusted the Power settings. Then monitor was set to turn off after 25 minutes. I changed it to 10.	Add Attachment
Megan Thibeault	Jun 17, 2019 11:35 AM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Jun 17, 2019 10:19 AM	Megan sent John to take a look	Add Attachment
Stephanie Magee	Jun 17, 2019 10:07 AM	I have a fairly new MacBook Pro which the battery seems to not hold a charge for a long time. I was wondering if this could be checked somehow?	Add Attachment