Service Request Ticket - # 72477

Service Request Information

CONTACT Name Manso, Tony   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2019 04:09 PM
Department University Computing Solutions Phone 89375
Location Email mansot@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141201[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HXYKV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:B9:AE

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jun 19, 2019 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jun 19, 2019 01:57 PM 
Items delivered.
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Megan Thibeault Jun 19, 2019 01:14 PM 
They have a loaner cpu and extra monitor that you
will need to bring back.
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Megan Thibeault Jun 19, 2019 01:14 PM 
Task reassigned to Katherine Reynoso.
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Gino Salazar Jun 19, 2019 08:25 AM 
Should be almost all done, maybe run a couple more rounds 
of updates
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Megan Thibeault Jun 19, 2019 07:39 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jun 19, 2019 07:39 AM 
Tony and Penny will need admin rights.
xyang16
mansot

Please get this done today. 

Also, update inventory, make sure to check all the
equipment in that room. They recently moved over
there and we should double check W# in inventory.
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Peter Puettmann Jun 18, 2019 08:51 AM 
working on setup right now
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Gino Salazar Jun 18, 2019 07:56 AM 
Its been sticked, should be done by now
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Stephanie Magee Jun 17, 2019 04:13 PM 
CPU unit is the inbox
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Stephanie Magee Jun 17, 2019 04:09 PM 
REimage from windows 7 to windows 10
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