Status changed from (2) Scheduled to (5) Completed

Item will be in outbox. Check to see if he gave us
his laptop charger.

****This is an outgoing email****
Hi Brian,

I need some additional information regarding
service request #72481

Description: *6/18* reimage laptop and Install
Adobe Captivate on laptop

We have your computer ready to be delivered. If
you can contact us with a time suitable for
delivery it would be appreciated.

Thank you,
Katherine

Having trouble installing Captivate.

Task reassigned to Katherine Reynoso.

Software is good, we just need to install the new captivate

****This is an email****
Brian,

I found that you have a license of Adobe Captivate 10 
(2017 release)  from June 2019 listed as being on 
Desktop W#20090160.

That license can be installed on laptop W#20140384 if 
you would like and it appears to be Windows 10 
compatible.

Newest version release is Captivate 11(2019 release) and 
cost to get a license of the newest version installed for 
you is as follows: 

    Adobe Captivate v.11 (2019 release) - License - 1 user 
- academic  Win, Mac, iOS  OETC PART  AD0CPT11L*  
+media PART AD3CPT11DVD
    COST 234.53

When you are ready to order, you can log into the UCS 
Purchase Request system and submit a formal purchase 
request.  We will need an index code to charge the 
software to, a WOU # of station for it to be installed on 
and end user/contact.   We also will need to know which 
fiscal year you want this order to be under as we are past 
our FY19 order deadline of June 10th and will need to 
know if it has to be in FY19 for funding.  Some orders 
may still make it by June 30, but it depends on the item.

Let me know if you have any questions.

Tricia


On 6/18/19 9:14 AM, Brian Kauffman wrote:
> Thank you for your email.  And Tricia I would like to 
purchase the update if you can get me the price so I can 
complete a purchase request. Thank you. 

Adobe Captivate 10 (2017 release) License P0105529 
was on W#20090160 for Brian Kauffman (order #9738) 
JUNE 2017 SR#65369; I have added the details on his 
pre existing license to this laptop W#20140384 as it 
appears the info was never transferred

****This is an email****
Thank you for your email.  And Tricia I would 
like to purchase the update if you can get me 
the price so I can complete a purchase request. 
Thank you. 

laptop and charger are in inbox *without* a bag

Follow up to #65369 
Brian has asked that we re-image his laptop 
(said it is very old) and to INSTALL Adobe 
Captivate v10 on his laptop because his desktop 
is not running the software efficiently