Service Request Ticket - # 72486

Service Request Information

CONTACT Name Blouin, Logan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2019 09:42 AM
Department Multicultural Student Services Phone 88424
Location Email blouinl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181400[Edit Inv] (opens in a new window) Bldg/Room WUC 212E
Service Tag FN7NQV2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. FN7NQV2 Location Luanne Carrillo

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC C8:F7:50:81:02:17


Wireless NIC 3C:F0:11:34:C9:ED

TECHS Submitted by Gino Salazar Contact gsalazar15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 20, 2019 10:20 AM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Jun 20, 2019 10:20 AM 
laptop has been sent out to dell.
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Shandelle Plasker Jun 18, 2019 11:28 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Jun 18, 2019 11:27 AM 
Dell is sending a box to send this out for repair.
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Gino Salazar Jun 18, 2019 09:42 AM 
Sorry I meant to say it died during bios update
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Gino Salazar Jun 18, 2019 09:42 AM 
Laptop 20181400[Edit Inv] is dead. Was plugged into the dock 
during BiOS update. Seems like it wasn't receiving enough 
power from the dock but it is also just having troubles in 
general holding any kind of charge even while plugged in. I 
have the dock, the charger to the laptop and the power to 
the doc all with it.
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