Service Request Ticket - # 72495

Service Request Information

CONTACT Name Aguirre, Jacqueline   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2019 11:23 AM
Department Upward Bound Phone 88061
Location Email aguirrej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160195[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GS4LKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. GS4LKC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:1F:35:70


Wireless NIC 40:49:0F:8A:C7:EB

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 24, 2019 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 24, 2019 01:55 PM 
completed
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Stephanie Magee Jun 18, 2019 12:51 PM 
Returned call: does not need to save anything, it 
is ok to image
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Peter Puettmann Jun 18, 2019 11:49 AM 
called her to ask if its ok to image
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Peter Puettmann Jun 18, 2019 11:23 AM 
she had her system updated but the department is
keeping her old PC W#20160195[Edit Inv]. they would like it
imaged.
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