Service Request Ticket - # 72496

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2019 11:28 AM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181445[Edit Inv] (opens in a new window) Bldg/Room RA Theatre
Service Tag Description Apple 27-inch iMac Pro with Retina 5K display #Z0UR
Serial No. C02YT0M4M0XV Location Theatre Projection System station

CPU 3.0 GHz Intel Xeon W 10-Core


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Apple ­ Pro Apps Bundle for Education BMGE2Z/A [includes Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, & MainStage 3); Millumin v3 VISA2019009871 FALL2019; Isadora 3 perpetual VISA2019009863 FALL2019

Wired NIC D0:81:7A:D6:4A:1D


Wireless NIC 38:F9:D3:CF:11:7B


Bluetooth NIC A4:83:E7:0E:D3:38

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jun 24, 2019 01:49 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Bradley Karkanen Jun 24, 2019 01:49 PM 
Created a local account and gave Scott admin
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Bradley Karkanen Jun 21, 2019 01:31 PM 
****This is an email****
How about between 11 and 1 on Monday?  All I really 
need in terms of setup is software install, an 
administrative login that I can use to add/update 
software and make adjustments, and a general-purpose 
login for people using the projection system.  This isn't a 
computer that would typically be networked with users 
logging in with their own WOU accounts.

Thanks,
S
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Bradley Karkanen Jun 21, 2019 11:16 AM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding service 
request #72496

Description: NEW EQUIP SETUP: 27in iMac Pro 
W#20181445[Edit Inv] to Rice Theatre Projection system 
(order#9681)

When is a good time for us to deliver your new computer?
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Public
Bradley Karkanen Jun 21, 2019 11:15 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Tricia Flaherty Jun 20, 2019 01:00 PM 
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Jun 20, 2019 12:59 PM 
These items for Apps Pro bundle are available as managed 
distribution in JAMF as of today:
Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, 
Mainstage 3 for install on W#20181445[Edit Inv]
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Robbie Downin Jun 18, 2019 11:28 AM 
NEW EQUIP SETUP: Deliver Apple 27-inch iMac Pro with Retina 5K display  #Z0UR to Rice Theatre
New items: W#20181445[Edit Inv] (iMac Pro)
Old items: W#20091531[Edit Inv] W#20091532[Edit Inv] W#20091533[Edit Inv] (computers)
Additional software: Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, Mainstage 3
waiting on managed distribution from apple for the software
Items will be below inventory counter
B very careful with this one.
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