Service Request Ticket - # 72498

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2019 12:21 PM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181434[Edit Inv] (opens in a new window) Bldg/Room SSC 205
Service Tag G5B0FX2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. G5B0FX2 Location Exempt Second Life Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:8E:A3

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jun 24, 2019 10:27 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Jun 24, 2019 10:27 AM 
Setup computer, added lab print drivers and added 
print drivers to other office computers
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Joe Collinsworth Jun 21, 2019 02:00 PM 
Not sure where in the office it's supposed to go, 
sent email and waiting to hear back
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Joe Collinsworth Jun 21, 2019 01:58 PM 
****This is an outgoing email****
Hi Robert,

I need some additional information regarding 
service request #72498

Description: NEW EQUIP SETUP: OptiPlex 7060 
W#20181434[Edit Inv] & 24in monitor W#20181435[Edit Inv] to APSC 501

I came by to setup your new computer today but 
wasn't sure where in the tutoring center you'd 
like it to go, please let me know when you're in 
the office and can show me where it goes.
Thank you
Joe
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Public
Megan Thibeault Jun 21, 2019 07:48 AM 
Task reassigned to Joe Collinsworth.
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Robbie Downin Jun 18, 2019 12:21 PM 
NEW EQUIP SETUP: Deliver Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to APSC 501
New items: W#20181434[Edit Inv] (computer), W#20181435[Edit Inv] (monitor)
ISAS Student station in tutoring center
Items will be on inventory counter
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