Service Request Ticket - # 72510

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2019 04:59 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20121128[Edit Inv] (opens in a new window) Bldg/Room HL
Service Tag Description BookEye 4 KIC Color System with custom cabinet:
Serial No. 001999AB6FC9 Location BookEye scanning station - 1st Floor-Copy Rm
TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 19, 2019 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 19, 2019 08:40 AM 
****This is an email****
Hi Janeanne,

The KIC station was set up on the domain which 
it should have been. This was most likely 
causing it to go to sleep even when the 
settings were set not to. I took it off the 
domain. Please let us know if you still have 
the issue.


Shandelle
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Joseph Tavares Jun 18, 2019 05:34 PM 
****This is an email****
Let me clarify: The KIC scanner is not turning 
itself off. The CPU that the scanner runs on is 
returning to the Windows lock screen after some 
time, requiring the username and password. Once 
you credential, the KIC software is still 
running.  I checked the Windows settings and 
both Power Save (?) and Sleep settings were set 
to "Never."   
We only noticed this problem Monday--it was 
fine last week. 
Thanks!
Janeanne
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Joseph Tavares Jun 18, 2019 04:59 PM 
The kick machine behind the info desk continues to 
turn itself into sleep mode when in the admin 
settings Sleep and Off are set to never.
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