Service Request Ticket - # 72512

Service Request Ticket - # 72512

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Service Request Information

CONTACT	Name	Cowart, Tim	Date	Jun 19, 2019 08:13 AM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	cowartt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181444 (opens in a new window)	Bldg/Room	OPE 211
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	SFVFYT2ZBHV2H	Location	Timothy Cowart, New T/TT DANCE
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	38:F9:D3:EA:D7:FD
	Bluetooth NIC	38:F9:D3:E6:95:CD

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Aug 26, 2019 04:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Aug 26, 2019 04:44 PM	I called him and he said the problem was fixed.	Add Attachment
Katherine Reynoso	Aug 26, 2019 08:10 AM	**This is an outgoing email Hi Timothy, I need some additional information regarding service request #72512 Description: FALL TERM** NEW EQUIP SETUP: 13in MacBook Pro W#20181444 to Old PE 211 for T. Cowart I'm just checking in to see if this issue was fixed. If not, we can schedule a time as soon as possible to get this fixed. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jul 01, 2019 04:58 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jul 01, 2019 04:57 PM	Delivered the Macbook. Will need to call/email Timothy Cowart in September for instructions on sign-on.	Add Attachment
Katherine Reynoso	Jul 01, 2019 01:07 PM	Sharon's computer is at UCS with hardrive wipe SR72535.	Add Attachment
Katherine Reynoso	Jun 28, 2019 09:49 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Katherine Reynoso	Jun 28, 2019 09:49 AM	Jeanie said to call Sharon to set up an appointment. I sent Sharon Oberst an email for a pick up date.	Add Attachment
Katherine Reynoso	Jun 27, 2019 03:07 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jun 26, 2019 01:26 PM	Sent Jeanie Stuntzner an email.	Add Attachment
Katherine Reynoso	Jun 24, 2019 08:09 AM	Disregard previous memo, wrong SR.	Add Attachment
Katherine Reynoso	Jun 24, 2019 08:08 AM	Delivered it on Friday at 5. He will return it by July 1st.	Add Attachment
Katherine Reynoso	Jun 21, 2019 10:24 AM	Item on inventory counter.	Add Attachment
Katherine Reynoso	Jun 21, 2019 10:20 AM	**This is an outgoing email** Hi Timothy, I need some additional information regarding service request #72512 Description: NEW EQUIP SETUP: 13in MacBook Pro W#20181444 to Old PE 211 for T. Cowart Your computer is ready to be delivered. If you can contact us with a suitable time to be delivered, it would be appreciated. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Jun 21, 2019 09:37 AM	Started on the reimage. On stand-up desk.	Add Attachment
Megan Thibeault	Jun 21, 2019 07:49 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Robbie Downin	Jun 19, 2019 08:13 AM	NEW EQUIP SETUP: Deliver Apple 13-inch MacBook Pro, Space Gray #Z0UK to Old PE 211 New items: W#20181444 (macbook pro) New hire, arrives July 15th Replacing Sharon Oberst so you'll need to pick up W#20140637 when this is delivered Secondary contact is Jeanie Stuntzner Additional software: adobe CC Tricia will need to make him an adobe named user Items will be on inventory counter	Add Attachment