Service Request Ticket - # 72514

Service Request Ticket - # 72514

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Jun 19, 2019 09:20 AM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171092 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSRGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSRGRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:1A:89

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jun 20, 2019 03:59 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Jun 20, 2019 03:59 PM	This has been delivered and setup.	Add Attachment
Shandelle Plasker	Jun 20, 2019 11:50 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Jun 20, 2019 11:28 AM	**This is an email** Hi Melissa, Would 3 PM work for you today? Shandelle	Add Attachment
Shandelle Plasker	Jun 20, 2019 11:28 AM	**This is an email** Hi Shandelle, Wow! That was fast. I'm wide open today if that works for you. I'll also be here tomorrow. Next week starts to get a little busier with SOAR preparations, but there would still be times on the 24th and 25th if those are better for you. Let me know! Melissa	Add Attachment
Shandelle Plasker	Jun 20, 2019 10:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jun 20, 2019 10:22 AM	**This is an email** Hi Melissa, Gabrielle's new machine is all ready to deliver and setup. Is there a specific day and time you would like me to do this? Shandelle	Add Attachment
Robbie Downin	Jun 19, 2019 09:20 AM	GFA SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) and Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ to SAC 124 New items: W#20171092 (computer), W#20171178 (monitor) Old items: W#20141175 (computer), W#20090324 W#20140961 (monitors) Currently has loaner W#20130714 For a new hire starting July 2nd, will need to be setup before then and have admin access for boyleg (office is closed June 28th) Items will be on inventory counter	Add Attachment