Service Request Ticket

Service Request Information

CONTACT	Name	Olalde, Rosita	Date	Jun 19, 2019 10:01 AM
	Department	Advancement & Foundation	Phone	8-8281
	Location		Email	olalder@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3CMXRD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3CMXRD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1C:1A:A4

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 24, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 24, 2019 08:31 AM	done	Add Attachment
Megan Thibeault	Jun 21, 2019 07:46 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 21, 2019 07:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Reggie Johnson	Jun 19, 2019 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 19, 2019 01:16 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jun 19, 2019 01:16 PM	Does this station need reimaged? How long has this been a vacant position?	Add Attachment
Megan Thibeault	Jun 19, 2019 10:12 AM	Update inventory and if we know the user that will be using this station	Add Attachment
Stephanie Magee	Jun 19, 2019 10:01 AM	A new staff will be using this office and computer on Monday June 24th. When Rosita tried to log into the computer it displayed a message of : No Log in Servers available Monitor #: 20090721 and 20090722	Add Attachment