Service Request Ticket

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Service Request Information

CONTACT	Name	Lane, Mariah	Date	Jun 19, 2019 01:08 PM
	Department		Phone	89227
	Location		Email	lanemm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160750 (opens in a new window)	Bldg/Room	TODD 211
	Service Tag	DY9FYF2	Description	Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
	Serial No.	DY9FYF2	Location	TRI Loaner with GuyS
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:95:4E:52
	Wireless NIC	A8:6B:AD:1F:82:C3

TECHS	Submitted by	Reggie Johnson	Contact	rjohnson17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 19, 2019 12:06 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Reggie Johnson	Jul 19, 2019 12:06 PM	task completed, cpu may still have battery issues.	Add Attachment
Stephanie Magee	Jul 12, 2019 03:34 PM	Laptop on In shelf	Add Attachment
Reggie Johnson	Jul 12, 2019 02:22 PM	Laptop was picked up. Waiting to see if the issue was resolved.	Add Attachment
Reggie Johnson	Jul 12, 2019 08:19 AM	reimaging laptop	Add Attachment
Megan Thibeault	Jul 11, 2019 10:07 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jul 11, 2019 10:07 AM	Laptop is back from Dell, left it at your desk for reimage	Add Attachment
Megan Thibeault	Jul 05, 2019 08:09 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jul 05, 2019 08:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jul 02, 2019 11:25 AM	W20160750 box arrived, shipped back 7/2 fedex express 105901460664	Add Attachment
Megan Thibeault	Jul 01, 2019 10:33 AM	W20160750 Dell SR993270296	Add Attachment
Reggie Johnson	Jun 27, 2019 11:05 AM	20160750 is still having problems shutting down randomly. Preparing loaner 20140702 to replace the laptop for now.	Add Attachment
Reggie Johnson	Jun 27, 2019 08:34 AM	Mariah is in Todd 211, updated inventory	Add Attachment
Reggie Johnson	Jun 27, 2019 08:11 AM	Returning laptops to Mariah in Todd 228	Add Attachment
Joseph Tavares	Jun 24, 2019 05:19 PM	**This is an email** Hello, I will be out of the office on Friday, June 21st, 2019 and Monday, June 24th, 2019. I will respond to you as quickly as I can when I return to the office on Tuesday, June 22nd. Thank you!	Add Attachment
Reggie Johnson	Jun 24, 2019 04:39 PM	**This is an outgoing email** Hi Mariah, I need some additional information regarding service request #72532 Description: Re-image 2 Laptops Looks like your 2 laptops 20160750[Edit Inv], 20130630[Edit Inv] have been re-imaged and are ready to be returned to you. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jun 24, 2019 04:39 PM	**This is an outgoing email** Hi Mariah, I need some additional information regarding service request #72532 Description: Re-image 2 Laptops Looks like your 2 laptops 20160750, 20130630 have been re-imaged and are ready to be returned to you. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Reggie UCS Tech	Add Attachment Public
Joe Collinsworth	Jun 24, 2019 01:45 PM	Both done and ready to go	Add Attachment
Joe Collinsworth	Jun 19, 2019 04:53 PM	20130630 is done	Add Attachment
Reggie Johnson	Jun 19, 2019 01:09 PM	imaging on stand up desk	Add Attachment
Reggie Johnson	Jun 19, 2019 01:08 PM	20160750, 20130630 need to be re-imaged Mariah Lane TRI 503-838-9227	Add Attachment