Service Request Ticket

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Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Jun 19, 2019 01:35 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140637 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JUF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:80:99
	Wireless NIC	AC:29:3A:93:48:1D
	Bluetooth NIC	AC:29:3A:93:48:1E

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jun 26, 2019 04:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jun 26, 2019 04:21 PM	Image complete moved to loaner shelf, updated inventory.	Add Attachment
Reggie Johnson	Jun 24, 2019 12:02 PM	Showed Sharon our process for wiping a cpu. 20140637 is sitting on my desk imaging to 10.13	Add Attachment
Reggie Johnson	Jun 24, 2019 08:25 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jun 24, 2019 07:36 AM	Reimage and leave the station in there until we find out more about the replacement.	Add Attachment
Stephanie Magee	Jun 19, 2019 01:36 PM	Sharon would like to observe the hardrive wipe on Monday June 24th at 10 am	Add Attachment
Stephanie Magee	Jun 19, 2019 01:35 PM	My replacement will be getting a new computer when he (Timothy Cowart) arrives this summer, however, I'd like to leave the HP OfficeJetPro 8210 color printer for him (this position needs to be able to make color prints and he will be taking over my office space) and our department printers and copiers are only black and white. The number on the printer is #20160436.	Add Attachment
Stephanie Magee	Jun 19, 2019 01:35 PM	**This is an email** I will soon be completing the clean up of my office and retiring from WOU no later than next Monday (6/25). As the Chair of Dance, there are quite a few confidential documents on my computer that need to be completely removed. Do I need to make an appointment to have someone come over and wipe the hard drive? I'd prefer to be present to ensure that it takes place. That will allow me to ask questions about the other drives etc where things may be stored that may also need to be safe-guarded.	Add Attachment