Service Request Ticket - # 72537

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 19, 2019 01:45 PM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150018[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag F58MT52 Description Dell OptiPlex 9020 Mini Tower,i7-4790(Quad 3.6GHz)
Serial No. F58MT52 Location PS Security Camera Station

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-Office License & software assurance for WINDOWS PC from XXXX2015004715

Wired NIC 64:00:6A:52:6C:38

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 21, 2019 10:26 AM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jul 09, 2019 08:55 AM 
Task reassigned to John Rushing.
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Katherine Reynoso Jun 25, 2019 02:51 PM 
DS Control Point is not installing correctly. Will
need to wait for Paul or John to return.
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Katherine Reynoso Jun 25, 2019 01:49 PM 
This task needs DS Control Pointe, fyi Sur-Gard
System Console is hardware not software.
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Megan Thibeault Jun 20, 2019 08:02 AM 
We need to finish testing on Windows 10 first.
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Katherine Reynoso Jun 19, 2019 04:39 PM 
Disregard previous message.
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Katherine Reynoso Jun 19, 2019 03:29 PM 
They will receive loaner 20130907[Edit Inv]. It's on the
stand-up desk.
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Megan Thibeault Jun 19, 2019 01:46 PM 
We need to reimaged this box to Windows 10, I
believe you have to load this software on another
unit while you reimage W20150018.
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Megan Thibeault Jun 19, 2019 01:45 PM 
****This is an email****
Hello,

Per your request,

Sur-Gard Systems Console V2
SIMS III Receiver
SIMS II for Windows

Thank you,
Kevin Thibeault
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