Service Request Ticket - # 72550

Service Request Information

CONTACT Name Jaskoski, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2019 08:22 AM
Department Financial Aid Phone 88774
Location Email jaskoskk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141177[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8T4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 8T4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:DA:64:AE

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 20, 2019 01:12 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 20, 2019 01:12 PM 
was jing. uninstalled.
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Megan Thibeault Jun 20, 2019 08:31 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Jun 20, 2019 08:22 AM 
Last night Kelly received a pop up window 
prompting her to "create a new screencast 
account". She exited the pop up and used her 
computer. The pop up returned this morning and 
she asked someone to take a look and make sure 
her computer is still ok to use.
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