Service Request Ticket

Service Request Information

CONTACT	Name	Fewx, Andrea	Date	Jun 20, 2019 09:27 AM
	Department	The Research Institute	Phone	88615
	Location		Email	fewxa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181391 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag	C7BMRV2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	C7BMRV2	Location	TRI Loaner laptop
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:7B:82:DE
	Wireless NIC	48:89:E7:DC:BD:4C

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 24, 2019 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jun 24, 2019 03:02 PM	Got SQL all setup for her.	Add Attachment
Bradley Karkanen	Jun 24, 2019 09:13 AM	**This is an outgoing email** Hi Andrea, I need some additional information regarding service request #72552 Description: 6/20 Install SQL 14 on new computer What time are you available today?	Add Attachment Public
Stephanie Magee	Jun 20, 2019 09:50 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Jun 20, 2019 09:45 AM	**This is an email** any time today or Monday through Thursday next week.	Add Attachment
Stephanie Magee	Jun 20, 2019 09:28 AM	Emailed Andrea about SQL 17 and when a good time to install would be. Waiting for response.	Add Attachment
Stephanie Magee	Jun 20, 2019 09:27 AM	**This is an email** About 5 years ago UCS bought the license/key for a SQL 14 server for the TOS project here in Todd Hall. I need the key to install the SQL 14 on my new computer. The old computer number is 20140285	Add Attachment